11 months. 3,701 messages.
$153K in auto-detected claims.
GM Fire is a Tier 1 fire-services subbie on a 19-storey Brisbane residential tower for a Tier 1 principal contractor. Their PM and crew ran the project from a single chat group. Siteovo analysed every message and identified the delays, variations and back-charges that would otherwise have been forgotten by month-end.
Identifiable, defensible claim value left on the table over an 11-month engagement.
We were leaving six figures on the table every project — not because anyone was lazy, but because there isn’t time to chase every variation, every notice, every back-charge. Siteovo catches all of them. The first month it paid for itself across our entire book.
410 chat-driven pain points. Every one a claim event.
From a single project chat between one PM and one crew. None of them captured in the monthly claim process.
Other-trade delays, late deliveries, programme slips. Most worth thousands. None formally claimed at the time.
Directed extra scope, additional fittings, remedial works. Auto-priced from chat to the subcontract’s schedule of rates.
Costs the PC tried to pass to the subbie. With chat evidence, defensible. Without, absorbed.
From foreman dead time to wrong material deliveries to coordination overhead. The full operational tax of one project.
$153,346 sitting in plain sight.
Ovo identified these from the chat trail alone. Each one a defensible claim event with the evidence already on record. Generalised here for confidentiality — the actual chat content stays with GM Fire.
10-week brigade-test acceleration
Crew compressed work into a shorter window to meet the PC’s revised brigade-test schedule. Significant accelerated overtime and resourcing — the biggest single claim event in the engagement.
Pump commissioning slip
Multi-day delay caused by upstream tank-water and PRV deliveries that never arrived. Crew waiting on other trades. Other-trade-delay EOT eligible.
Late framing cascade
Multiple levels not framed in time by other trades, holding up fire-services rough-in across consecutive days. Cascade impact across the programme.
Additional dry-droppers, L2
20 dry-droppers added at Level 2 at SOR rate ($942 each). Directed scope captured from chat and auto-priced against the subcontract’s schedule of rates.
Sheeted-over heads remedial
13 sprinkler heads found sheeted over with no prior marking or cutting by the responsible trade. Remedial scope and lost productivity. Variation captured in real time.
PT core-hole back-charge defended
PC attempted to pass a PT core-hole cost to the subbie. With the chat-record evidence trail and timestamped messages, the back-charge is defensible — not absorbed.
Top six only. Across 35 delay events, 25 variations and 5 back-charges identified, the long tail represents tens of thousands more — smaller individually, transformative cumulatively over an 11-month engagement.
I used to spend an hour every night typing chat into spreadsheets so variations didn’t get forgotten. Siteovo does it as the chat happens. I haven’t reconstructed a month in six months — and the notices that used to take me 45 minutes now take five.
Three people. Same chat. Different relief.
Every role on this project carried a specific operational tax. Siteovo eliminates a measurable share of each.
Margin slipping into chat
- ×Unclaimed delay / EOT events
- ×Unbilled variations and extra works
- ×Absorbed PM and Foreman overhead
- ×PC back-charges being pushed at you
of claimable events from chat, with the defensive evidence trail for disputed back-charges.
Chat overhead drowning the role
- ×Tier 1 builder direction friction
- ×Program and forecast chase to crew
- ×Material ordering and wrong deliveries
- ×Other-trade coordination and back-charges
of PM chat overhead, and auto-drafts every notice of delay and variation.
Dead time on coordination
- ×Drawing / RCP distribution to crew
- ×Material ordering and supplier chase
- ×Material hunting for crew
- ×Safety, weather and industrial admin
of Foreman dead-time — stock dashboard, auto-RCP pushes, auto delay log.
A good PM in this industry maxes out around $3m of work because the admin grows faster than the productivity. With Siteovo doing the typing and the notices, we’re taking one PM to $10m without burning them out.That’s a different business model entirely.
What Siteovo would have done in real time.
GM Fire’s chat trail had $153,346 in identifiable, defensible claim value sitting in plain sight — six items the team simply didn’t have time to chase through the formal process.
Across the full 11-month engagement, that’s a six-figure recovery from a single project. Multiply by your portfolio.
Siteovo would have detected each of these events as they happened in the chat. Priced every variation against the SOR automatically. Drafted every notice of delay before the time-bar expired. Built the timestamped audit trail to defend every back-charge the PC tried to push. None of which required the PM, foreman, or director to type into a form.
Auto-detected
Every delay, variation and back-charge event from the chat trail as it happened — no manual logging.
Auto-priced
Variations valued against the subcontract’s schedule of rates the moment they’re directed.
Auto-drafted
Notices of delay and variation pre-written with source evidence ready to send — PM edits and signs.
Auto-defensible
Immutable, timestamped chat record for every back-charge dispute — the evidence trail PCs can’t walk past.
See what Siteovo would find in your chat trail.
Three months free on any plan. No credit card. Book a 30-minute demo and we’ll walk you through what an analysis of your project chat would surface — before you spend a dollar.
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